Last updated: 25 March 2025
At Droid Media (“we,” “our,” or “us”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.droidmedia.com.au (the “Site”) and use our services. By accessing and using the Site, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We may collect the following types of information:
- Personal Information: This includes details like your name, email address, phone number, or any other information that can identify you when you sign up for our newsletter, services, or make a purchase.
- Usage Data: We may collect information on how the Site is accessed and used, such as IP addresses, browser types, device types, and pages visited.
- Cookies and Tracking Technologies: We use cookies, web beacons, and other tracking technologies to enhance your experience on our Site, analyse trends, and gather demographic information. These technologies help us monitor the usage of our services and improve user experience.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- To provide and maintain our services
- To notify you about changes to our services
- To personalise your experience on the Site
- To process transactions and manage your orders
- To send promotional materials and marketing communications
- To monitor and analyse usage and trends
- To respond to your enquiries and provide customer support
3. Sharing Your Information
We do not sell, rent, or trade your personal information. However, we may share your information with:
- Service Providers: Third-party companies that provide services like payment processing, data hosting, and analytics, including ActiveCampaign, Thrivecart, TidyCal.
- Legal Requirements: If required by law, we may disclose your personal information to comply with a legal obligation or in response to valid requests by public authorities.
4. Cookies and Tracking Technologies
Cookies are small files placed on your device to enhance your user experience. We use cookies for the following purposes:
- Essential Cookies: To enable essential website functions.
- Analytical Cookies: To understand how users interact with our site and improve user experience (e.g., Google Analytics).
- Advertising Cookies: To serve targeted ads to you through platforms like Meta Pixel, Google Ads, LinkedIn Ads, and YouTube Ads. These services may use cookies and other tracking technologies to deliver relevant advertising based on your browsing habits.
By using our site, you agree to the use of cookies as described in this Privacy Policy. You can manage or disable cookies through your browser settings, but please note that this may impact some features on our site.
5. International Data Transfers
Your personal information may be stored and processed in countries outside of Australia, including in the United States, where some of our third-party service providers (such as Google Analytics and Meta) operate. By using our Site, you consent to the transfer of your personal information to these countries.
6. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy. This includes keeping your information for legal, accounting, or reporting requirements. If you wish to delete your personal information, please contact us, and we will take reasonable steps to remove it from our systems.
7. Data Security
We implement reasonable security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your information.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: You can request access to the personal information we hold about you.
- Correction: You can request corrections to any inaccurate or incomplete information.
- Deletion: You can request that we delete your personal information, subject to certain exceptions.
- Opt-out of Marketing Communications: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in the emails we send.
9. Data Breaches
If there is a data breach that could result in serious harm to you, we will notify you promptly in accordance with the requirements of the Australian Privacy Act. This notification will include details about the breach and any actions you may need to take.
10. Third-Party Links
Our Site may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
11. Children’s Privacy
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it as soon as possible.
12. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be reflected on this page with an updated date. We encourage you to review this policy periodically for any updates. If we make significant changes, we will notify you via email or by posting a prominent notice on our Site.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:
Droid Media
Email: support@droidmedia.com.au
Mailing Address: Droid Media, PO Box 411, Cranebrook LPO NSW 2749, Australia
